Web-shop Guests

During ordering, you will be prompted to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfil your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you. 

Newsletter Subscription

With your consent, we can keep you up to date on all the latest products, services and news. 

Our Website uses cookies for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on your preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.

Most web browsers automatically accept cookies, however, you may delete, or disable cookies using settings in your browser. Please note that our website uses cookies to keep you logged in, so disabling cookies may impair your experience of the service.

How we use and disclose your informations 

Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, your personal information may be used by us for the following reasons:

Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website.

Communication with you: We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.

External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Rosslyn Coffee Limited’s control, except that we sometimes use others to perform specific functions on our behalf.

For example, we partner with third parties such as Royal Mail and PayPal to ship process orders, to ensure delivery is correct and carried out successfully. We provide the third party personally identifiable information such as your name, shipping address, email, and phone number. 

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.  

Your rights to access, correct and delete 

We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes, and this will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at hello@rosslyncoffee.com

Legal basis for the processing 

Consent - By disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by Rosslyn Coffee Limited in the manner set out in this Privacy Policy.

Legitimate interests - if processing is necessary for your interests, for example, informing you of a delay in your delivery, this is done using legitimate interests as a legal basis.

Retention of your personal information 

Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Rosslyn Coffee Limited, or as required or authorised by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified.

Data Security 

The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information.

Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

Opt Out

Upon your request, we will (a) stop sending emails to your email address; and/or (b) disable your account to prevent any future purchases through that account. You can opt out of email marketing using this form. You can also make these requests by emailing your request to hello@rosslyncoffee.com. 

Access by children 

This website is not directed toward children under 13 years of age and Rosslyn Coffee Limited does not knowingly collect or use information from children under 13 without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavour to investigate and delete such information from our systems.

Mobile app

The Rosslyn Coffee mobile application is owned and operated by Rosslyn Coffee, who are the controller of all stored data.

PepperHQ Ltd operate as a processor of data for The Rosslyn Coffee App.

This policy, together with our MOBILE APP TERMS OF USE, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our MOBILE TERMS OF USE carefully.

Information we collect about you through The Rosslyn Coffee App.

We collect information about you when you:

- register to use The Rosslyn Coffee App;

- attempt to check in to our stores;

- register your debit or credit card details;

- upload a profile photo

This information is collected, stored and processed under Article 6(1)(b) of the GDPR, ‚Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract" i.e. We need this data for you to be able to use the App for its primary purposes.

Using your information

Collecting personal information in The Rosslyn Coffee App (name, email address, date of birth) helps us to better understand what you need from us.

We use your information to:

- improve the functionality and performance of The Rosslyn Coffee App;

- personalise our services to you;

- tell you about important changes to The Rosslyn Coffee App and related services, and

- manage promotions, competitions, customer surveys and questionnaires.

Your personal information is safe with us and will never be released to third party companies for marketing purposes.

The Rosslyn Coffee App captures your geographic location when you attempt to "check in" to one of our Coffee Bars. We do this to identify which Coffee Bar you are in or near to a to provide an enhanced guest experience (for example, through digital loyalty cards). We will only capture this information with your consent. The Rosslyn Coffee App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use the App and how many people use the different functions within it.

Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the MyAccount options within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the app.

Information We Capture

Geographic location

You may prevent The Rosslyn Coffee App from accessing your devices location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of The Rosslyn Coffee App and prevent you from enjoying an enhanced experience.

Data you share with us (Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)

We use this data to log you in to the The Rosslyn Coffee App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection. You decide which data you do and do not share with us. If you ask us to, we will update, correct or delete any data which you give to us.

Your purchase history

We use your purchase history to provide personalised offers and analyse which products and rewards are most likely to interest you.

Data storage, protection and your right to access and erasure

Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in the The Rosslyn Coffee App. If your user account is entirely inactive for a period of 12 months or more, we will delete your account. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details.

You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.

Marketing and research

If you agree, we may contact you:

- with offers and information about Rosslyn Coffee products or services.

- for customer research, e.g. to help improve our service.

You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at hello@rosslyncoffee.com

Disclosing your information

We will never disclose your information to anyone outside of The Rosslyn Coffee except:

- Where we have your consent

- Where we are required or permitted to do so by law

- To other companies who provide a service to us as a processor under the terms of this privacy policy

- To any successors in title to our business.

If we ever transfer your personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.

Accessing your information

To obtain a copy of the information we hold about you, email us at hello@rosslyncoffee.com. Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.

Changes to our policy

This policy replaces all previous versions and is correct as of May 2025. We reserve the right to change the policy at any time.

Third-party websites 

This Website may link to other websites that are not maintained by or related to Rosslyn Coffee Limited. We are not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them. 

Update to this policy 

The effective date of this Privacy Policy is 19^th May 2020. We reserve the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon posting to this Website. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. By accessing or using this Website after such changes are posted you agree and consent to all such changes.

Contact us

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at hello@rosslyncoffee.com