Coffee 

Delivery days are Monday – Friday. All orders placed the day before, are sent out first-class by Royal Mail. All orders placed on Saturday & Sunday will be dispatched on Monday. 

Melisa Dora Mugs 

Delivery days are Friday. All orders placed Saturday - Thursday, are sent out first-class by Royal Mail on that following Friday. 

Royal Mail are working as hard as they can to keep their service running smoothly, but the current unprecedented situation means they are experiencing some delays. 

During these challenging times, we are asking that you please wait 5 working days after your order has been shipped before contacting us about its whereabouts. We are finding that some packages are taking two days to arrive while others are taking a full 5 working days.

The team here at Rosslyn are here for you and are ready to answer any queries you might have regarding your order. If you have any questions on equipment or brewing methods then send us them also and we will be happy to help where we can. Please e-mail hello@rosslyncoffee.com to get in-touch.

International Shipping

Customs Clearance & Import Taxes: Rosslyn Coffee Ltd cannot accept responsibility for customs clearance or any import tax, country-specific customs charges or local country tax. Please check with your local customs before purchasing.

Returns

Coffee

Our coffee is roasted to order, so once an order is placed and enters fulfilment, we're unable to amend or cancel it — roasted coffee can't go back into stock, so refunds on dispatched orders aren't something we can offer as standard.

For subscriptions, we send a renewal reminder with quick links to delay or reschedule your next order. If changes aren't made by that point, the coffee will already be roasted and dispatched, and we won't be able to amend or cancel it.

The exception is quality: if your coffee arrives faulty or damaged, we'll replace or refund it. Our Customer Service team assesses these on a case-by-case basis, working with our Head of Coffee where needed. Email us at orders@rosslyncoffee.com and we'll sort it as quickly as we can.

Gift vouchers

Gift vouchers can't be returned.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.